For over 100 years, Independent Bank has been serving the people of Michigan. Regardless of the community, Independent has the services that meet the needs of all customers. The bank has grown over the years but continues to stay connected to its original mission. There are bank branches in Bad Axe, Detroit, and Grand Rapids and, in an effort to provide maximum convenience, Independent offers an online banking option. They provide Independent Bank login instructions on their website but this article provides additional login and navigation details so that customers do not miss a step.

Independent Bank Online Banking Login Guidelines

If you are an Independent Bank customer, you can easily access online banking directly from the homepage. Below are the Independent Bank login steps.

  1. Go to the Independent Bank homepage.
  2. Locate the Login box on the left-hand side of the screen.
  3. Select Online Banking in the dropdown menu
  4. Enter the User ID and click “Continue”.
  5. Enter the password on the next screen.

Independent Bank Online Banking Login Guidelines

Independent Bank Online Banking Login Guidelines

Before customers can take advantage of online banking, they need to have an account and then register that account online. On the User ID page there is an option to sign up for online banking at the left. Click the “Sign Up” link and follow the instructions to enroll.

Independent Bank Mobile Online Banking Guidelines

Independent has a mobile banking homepage where you can find all the information you need to gain access your accounts and do business online. You can either login using the website URL or download one of the apps that are combatable with any Apple or Android device. To login to the website using your mobile device:

  1. Open your browser and go to the mobile banking homepage.
  2. Go to the Log In To Your Account box and select Online Banking from the dropdown menu
  3. Enter User ID, click “Continue”, and enter password on the next screen.

For more convenience and quicker access, use one of the Independent mobile banking apps. These apps are designed to work with your favorite Apple or Android device. They also give you the option to perform functions like depositing checks (with SnapCheck) and transferring funds to others (with PeoplePay).
NOTE: There are multiple apps titled Independent Bank. To get the correct one, be sure to download the one with the Eagle logo.

Independent Bank Mobile Login Guidelines for Apple Users

  1. Go to the app on the iTunes store.
  2. Click the Free Download button to install the app on your device.
  3. Follow the instructions to open and use the app.

Independent Bank Mobile Login Guidelines for Android Users

  1. Go to the app on Google Play.
  2. Click on the Install button.
  3. Follow the instructions to open and use the app.

Independent Bank Online Banking Login Troubleshooting

There are multiple resources you can use if you have difficulty with the online banking system. You can call customer service at 800.355.0641, Monday-Friday from 8 am-8 pm and Saturday-Sunday from 8 am-6 pm (EST). You can also use 24/7 automated phone banking at 888.300.3193. If you prefer to use email, you can send a message to the technical support team at For immediate assistance there is an online banking video and a Mobile FAQ page.

Useful Info

This article has outlined the Independent Bank login steps necessary to access online banking and many of the self-service resources available to you. In addition, you can contact Independent Bank in one of the following ways:

Customer service: 800.355.0641
Contact Us – to send a question or message
Secure Message Center – to send an email

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